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izeyu Direct – Shipping Policy

Last updated: May 19, 2026

Welcome to izeyu.com. This Shipping Policy outlines our procedures and terms regarding the processing, fulfillment, and delivery of orders for our digital kitchen scales and culinary measurement tools. This store and website are operated by ZEYU IMPORT AND EXPORT TRADING CO., LIMITED (referred to herein as "izeyu Direct", "we", "us", or "our").

For general inquiries, please visit our FAQ page. For detailed information regarding returns, please review our Return & Refund Policy.

1. Service Area

We currently ship exclusively to countries within Europe (eligible destinations will be specified and available for selection at checkout).
We do not offer shipping addresses or delivery services to countries outside of our designated European service zones at this time.

2. Order Processing Time

Most in-stock orders are processed and prepared for dispatch within 1–2 business days after payment confirmation and stock verification.
Our fulfillment business days are Monday through Friday, excluding major public holidays.
Should any unexpected delays or additional processing requirements arise, our support team will contact you promptly.

3. Estimated Delivery Time

The estimated total delivery time for European orders generally ranges between 3–7 business days. This is calculated as follows:

Processing Window: 1–2 business days.
Transit Window: 3–5 business days following carrier pickup.

Please Note: Delivery timelines are estimates provided by shipping carriers and are not guaranteed. Actual arrival dates may fluctuate based on severe weather, peak holiday seasons, carrier routing delays, customs checks for cross-border transit within Europe, and remote geographical destinations.

4. Shipping Methods & Battery Compliance

We partner with major reputable international and regional European carriers, including DHL, DPD, UPS, FedEx, GLS, and local national postal services. The designated carrier is selected based on the package weight and delivery destination.
Battery Shipping Compliance: Since our digital kitchen scales may include batteries (such as AAA, CR2032, or built-in rechargeable lithium batteries), shipping routes and carriers may be adjusted dynamically to comply with European aviation and overland transport safety regulations. If shipping regulations require, batteries may occasionally be packaged separately or removed, which will be noted in your package.

5. Shipping Charges

We proudly offer Free Standard Shipping on all orders shipped to eligible destinations within Europe.
There are no hidden fees or separate shipping surcharges added at checkout for standard European orders covered by this policy. (Please note that any local taxes or remote area surcharges, if applicable, will be clearly displayed before you finalize your purchase).

6. Split Shipments

To optimize fulfillment efficiency and reduce delivery times, items from the same order may occasionally be shipped from different fulfillment nodes. If your order requires multiple packages, you will receive a unique tracking number for each shipment.

7. Order Tracking

As soon as your order leaves our facility, an automated shipping confirmation email containing your tracking information will be sent to you.
Please allow 24–48 hours for tracking portals to update once the carrier scans the package.
If you have not received tracking information after our standard 2-day processing window, please reach out to us for assistance.

8. Damaged, Missing, or Lost Packages

We want to ensure your items arrive in perfect condition. Please act quickly if there is an issue with your delivery:

Reporting Window: Any delivery issues, item shortages, or physical damage (such as cracked scale platforms or broken displays) must be reported to us within 3 business days from the time the carrier marks the package as delivered.
Filing a Claim: Please preserve all original packaging, take high-resolution photographs or videos of the damaged item and the shipping label, and contact us with your order number.

9. Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate, verifiable, and complete shipping address in the correct local format during checkout.
If an order is returned to our warehouse due to an invalid address, customer refusal, or multiple failed delivery attempts by the local courier, additional re-shipping fees may apply to dispatch the item a second time.
If you realize you entered an incorrect address, contact us immediately. We can modify address details only if the order has not yet entered the processing or shipment stages.

10. Order Changes and Cancellations

If you need to change or cancel an order, please submit a request to our customer support team as quickly as possible. While we do our best to accommodate modifications, we cannot change or halt an order once it has entered processing or has been handed over to the carrier network.

11. Returns and Refunds

For complete eligibility criteria, detailed return instructions, and refund structures, please refer to our Return & Refund Policy. All shipping-related issues that ultimately lead to returns or replacements will be processed according to our standard warranty and return frameworks.

12. Policy Changes

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in European logistics partnerships, carrier operations, or regulatory requirements. The version of the policy live on our website at the time your purchase is finalized will govern that specific transaction.

Product Disclaimer: izeyu Direct specializes exclusively in brand-new electronic kitchen scales and home measurement tools. Our products are designed for domestic, baking, and culinary purposes only, and are not certified for commercial trade or legal weighing applications within the European Union or European continent.