Warranty

zeyu Direct – Limited Warranty Policy

Last updated: June 19, 2026

1. Who Is Covered

This Limited Warranty is extended solely to the original retail purchaser who bought the product directly from izeyu.com.

• The product must be purchased directly from our official storefront.
• The product must be used strictly for its intended purpose (e.g., food preparation, portion weighing, and domestic culinary use).
• This warranty is strictly non-transferable to any subsequent owners or users.

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2. Warranty Period

Unless explicitly stated otherwise on the specific product page, all zeyu Direct products are covered by a 24-month limited warranty starting from the original purchase date.

• Product-Specific Terms: Certain product categories may feature different warranty terms. If a different timeframe is specified on the product page, that product-specific term will supersede the standard 24-month term.
• Dead on Arrival (DOA): If an item arrives defective, unresponsive, or non-functional, you must report it to us within 7 calendar days of delivery.
• Shipping Damage or Missing Packages: Must be reported within 3 business days of delivery.
• Standard Returns (Unused Items): Eligible for return within 30 days of delivery, subject to our standard Return Policy.

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3. What This Warranty Covers

During the active 24-month warranty period, this warranty covers defects in materials, sensor accuracy, electronic components, or manufacturing workmanship under normal, domestic use and service conditions.

If a product is verified and confirmed by us to have a manufacturing defect (such as persistent calibration errors, screen malfunction, or power failures not caused by batteries), zeyu Direct will provide a remedy (repair, replacement, store credit, or refund) as detailed in Section 7.

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4. What This Warranty Does Not Cover

This Limited Warranty does NOT cover any issues, failures, or damages resulting from:

• Commercial, industrial, or heavy laboratory use outside of normal household culinary applications.
• Improper maintenance, exposure to extreme temperatures, severe water damage, submersion (unless the model is explicitly rated as fully waterproof), or dropping the device.
• Unauthorized modifications, disassembly, alterations, or repairs by third parties.
• Normal wear and tear, cosmetic degradation, scratches on the weighing platform, color fading, or corrosion caused by food acids or chemical cleaners.
• Battery leakage or damage caused by using incorrect or depleted batteries (batteries themselves are generally excluded from long-term warranty coverage).

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5. How to Start a Warranty Claim

If you believe your product is experiencing a warrantable issue, you must contact us prior to returning any items. Unauthorized returns will not be processed.

To initiate a claim, please submit the following to our customer service team via our Contact Us page or by emailing support@izeyu.com:

1. Your official Order Number and product details.
2. Clear, high-resolution photos or video footage clearly demonstrating the defect or issue (e.g., a video showing inaccurate readings, display glitches, or power issues).
3. A brief description of the issue and how it occurred.

Once submitted, please await our claim instructions and a Return Merchandise Authorization (RMA) number if a physical return is deemed necessary.

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6. RMA and Return Address

Please do not ship products back to us without prior approval. Many warranty claims regarding digital scales can be verified and settled through photo or video evidence alone.

If a physical inspection or return is required, we will issue you an RMA number along with the designated return address.

Please note that our corporate address below is a business office and not our default returns warehouse:

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7. Warranty Remedies

Upon confirming a covered manufacturing defect, the choice of remedy will be made at the sole discretion of zey