Contact Us

Welcome to izeyu Direct! Whether you need expert assistance selecting the right kitchen scale, help tracking an existing order, or guidance on product calibration and features, our customer support team is here to help you every step of the way.

Before reaching out, you may also find quick answers to your questions by browsing our helpful resources:

• Have general questions? Visit our [FAQ Page].

• Need to return an item? Review our [Return & Refund Policy].

• Looking for transit timelines? View our [Shipping Policy].

Get In Touch

Please choose your preferred method of communication below.

1. Online Chat

Click the chat icon at the bottom right of your screen to speak with our support team in real-time.

2. Direct Support Channels

If you prefer to contact us directly or need to submit documentation (such as photos or videos for warranty verification or troubleshooting), please reach out through the following channels:

• Customer Support Email: support@izeyu.com (Monitored 24/7; we aim to respond to all inquiries within 24–48 hours.)

• Customer Support Phone: +(86) 153 2381 7917

Company Information

Corporate Headquarters Please note that our corporate office handles brand management and administrative functions only. Do not send product returns to this address, as they will be refused. For all product returns, please contact our support team first to receive a valid return authorization and the correct warehouse address.

ZEYU IMPORT AND EXPORT TRADING CO., LIMITED ROOM 22, 11/F CHINA UNITED PLAZA 1008 TAI NAN WEST ST, LAI CHI KOK HONG KONG

Important Disclaimer

[Insert Your Store Name] specializes in high-quality electronic kitchen scales and culinary measurement tools.

• Usage Note: Our products are intended for domestic, baking, and culinary purposes only. They are not certified for commercial trade (Legal-for-Trade), medical use, or industrial laboratory environments.

• Brand Mentions: Any third-party brand names, logos, or trademarks used on our website are for descriptive purposes only to help you identify compatibility with specific kitchen environments or accessories. They do not imply any affiliation with or endorsement by those brands.